MemberClicks expands three departments as a response to recent growth (printable version)

ATLANTA — MAR. 9, 2010 - In response to consistent growth and increased demand, MemberClicks, the foremost provider of association management software for small-staff associations, is excited to announce the expansions of its Sales, Implementation and Support teams.

Two new members joined the Implementation Team to conduct needs analyses and ensure new customers' requirements are adequately met. Jade Parker, a Detroit native and Spelman College alumna, has worked in a variety of customer support roles. Matthew Wyckoff, a University of Central Florida alumnus, puts his strong communication skills to use as he assists small-staff association professionals on a daily basis.

Joining the team of solution advisers is Boston native Jon Langkopf, who contributes an amiable and refreshing approach to sales and client development. The newest addition to the Help Team, Scott McLeod, brings prior experience in customer support, which he uses as he works with customers daily to help them navigate the solution.

"Every individual brings a unique skill set to MemberClicks," President Thomas Howard said. "Beyond their hard skills, though, we value their relational approaches as we strive to transform technology into a refreshing experience for small-staff associations."

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks kicks off tradeshow initiative with Illinois Society of Association Executives convention (printable version)

ATLANTA — DEC. 11, 2009 - MemberClicks, the leading provider of association management software for small-staff associations, is excited to kick off its 2010 tradeshow efforts in mid-January. Beginning with the Illinois Society of Association Executives' Annual Convention and Trade Show, MemberClicks team members will attend several shows around the country to discuss membership management software and technology with association professionals.

This year's ISAE conference is focused on helping its members "identify the skills and latest technology to successfully compete in today's market," according to the event's brochure. MemberClicks has been a technology champion for associations since it was founded in 1998, and is passionate about helping organizations better manage their data.

"We're working hard to be on the cutting edge of new media and social technologies, and we are dedicated to providing the best membership management software possible," Director of Business Development Mark Sedgley said.

"We're thrilled to get to meet our existing customers face-to-face, and we're looking forward to discussing technology with association professionals," Sedgley added.

ISAE serves more than 400 association members through educational programs, publications and member services. Its annual convention and tradeshow will take place on Jan. 19. For more information, visit www.isae.com.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks opens distinctive new headquarters to close out productive year (printable version)

ATLANTA — NOV. 20, 2009 - MemberClicks, a leading provider of association management software, recently opened its new headquarters in the Buckhead business district of Atlanta. The move more than doubled the square footage of the company's office space, and occurred in response to growth spurred by demand for its products and services.

The move is but one example of the company's growth in 2009, including the recent introduction of new team members. This January, the software company is releasing its most robust update ever, and is excited to provide an even more refreshing technology experience to its more than 1,400 customers.

"Our new space represents a formal commitment to making MemberClicks the absolute best it can be - to the market we serve and for all our team members," Vice President of Operations Brandon Wycherley said. "Everyone at MemberClicks brings enthusiasm to their work, which our environment encourages."

Located in the center of Atlanta's financial and business community, the Piedmont Center is a wooded campus of 15 buildings spanning 52 acres. MemberClicks' new office space features multiple audio-visual conference rooms, a unique employee lounge and open collaborative workspaces.

"Our office provides an extremely synergistic atmosphere that facilitates conversation, ideation and productivity," Solution Adviser Hannae Berhanu said. "We've had a very exciting first few weeks in the new space."

"If we strive to provide an extraordinary experience for our employees, that can help us provide an extraordinary experience for our customers," President Thomas Howard said.

Other companies in the Piedmont Center include Kaiser Permanente, Time Warner, CBS/Viacom, eMag Solutions LLC and Allied North American Insurance.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks aims to optimize customer experiences with new program (printable version)

ATLANTA — OCT. 29, 2009 – Organizations change over time. So does technology. With these realities in mind, MemberClicks, a leading provider of association management software for small-staff associations, is proud to launch the MemberClicks Maximization program. The program is designed to ensure that the expanding product capabilities are customized to meet customers' evolving needs.

The initiative begins with a one-on-one consultation to understand the real needs of the organization, followed by tailored application and training to best meet those needs. By working with more than 1,400 organizations, MemberClicks will leverage best practices of associations in the areas of database structure, membership management, event registration and web design.

The Maximization initiative is designed to increase the level of engagement through extensive needs analysis, custom training programs, solution tune-ups, web site overhauls and more. The goal is for organizations to leverage the software's appropriate functionality relative to their unique and changing needs.

One component of the program, the MemberClicks University group webinar series, covers a new training topic monthly. It allows for highly interactive opportunities to learn best practices and exciting new capabilities of the solution with other MemberClicks customers.

"We're excited to connect with our customers on a more personal level," Maximization Lead Duncan McCreery said. "We understand how much time and money organizations devote to updating the Web site and keeping the member database current, and we understand how difficult it is to accomplish this in an evolving and dynamic environment."

"We never want to be satisfied with simply gaining a customer," President Thomas Howard said. "What really matters is that our solution truly meets their needs, and not just initially, but over the course of time as the landscape changes."

For more information about the MemberClicks Maximization initiative, visit www.memberclicks.com/max or e-mail max@memberclicks.com.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks aims to give back to small-staff association community through speaker series (printable version)

ATLANTA — OCT. 21, 2009 – Small-staff associations and nonprofits, are you seeking a speaker for your conference or annual meeting? MemberClicks is here to help. The Atlanta-based association management software company has worked exclusively with small-staff organizations since its inception in 1998, and is excited to launch its very own speaker series focusing on nonprofit technology.

As experts on technology for small-staffs and active participants in the association and nonprofit community through social media, the MemberClicks team wants to share its knowledge and experience and become further engaged with the community. Whether your organization is seeking a new perspective on the benefits of technology or more insight into social media, MemberClicks ambassadors — comprised of senior-level leadership — are available for your organization's event.

"We truly have a unique perspective on small-staff groups," Director of Customer Experience Mark Sedgley said. "We've been fortunate to work with more than 1,500 organizations as they learn the benefits of technology, and we're looking forward to meeting and speaking with the members who put these tools to use."

The MemberClicks speaker series is an open invitation to all small-staff associations and nonprofits — even if they have never previously worked with MemberClicks. This program is purely educational and not intended to solicit business. Possible themes include "Small-Staffs and Social Media," "The Importance of a Web Presence," "Technology in the Organization" and "Leadership, leadership, leadership."

"We have benefited and learned so much from the small-staff community over the years, and this is our way to say ‘thank you' and to give back," President Thomas Howard said.

For more information about MemberClicks' speaker series, e-mail speaker@memberclicks.com.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks expands as small-staff associations strive to become more efficient (printable version)

ATLANTA — OCT. 14, 2009 – During this period of economic uncertainty, small-staff associations are seeking efficiency to better manage their membership. Technology solutions provide for more streamlined operations and automated payments. In response to an increased demand, MemberClicks, the foremost provider of association management software for small-staff associations, is excited to announce several exciting expansions.

"Small-staff associations continue to provide valuable resources to their members, who represent almost half of the American Society of Association Executive's 23,000 constituents," President Thomas Howard said. "Our goal has always been to keep technology refreshing for them, and we're excited to be growing as more small-staffs are realizing the potential of technology."

Recently, MemberClicks introduced a social media strategy service geared specifically toward small-staff associations. Additionally, the Atlanta-based company is seeking to hire new team members as it gears up for the release of a new product version in early 2010.

With the new growth, a new office became essential. In November, MemberClicks will move its headquarters to the Piedmont Center, a wooded campus of 15 buildings spanning 52 acres. Located in the heart of Buckhead, MemberClicks will be at the center of Atlanta's financial and business community.

"Our move to Piedmont Center will double the square footage of our office and allow for further expansion in all departments, as well as the introduction of a new department," Director of Operations Brandon Wycherley said.

Other companies in the Piedmont Center include Kaiser Permanente, Time Warner, CBS/Viacom, eMag Solutions LLC and Allied North American Insurance.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks to participate in ASAE and The Center's 2010 Technology Conference (printable version)

ATLANTA - OCT 8, 2009 - MemberClicks, the foremost provider of association management software for small-staff organizations, is excited to announce it will be at ASAE and The Center for Association Leadership's 2010 Technology Conference and Expo in Washington, D.C. According to its Web site, the showcase "is the premier and only technology conference that serves the association and nonprofit community." MemberClicks has attended every year since 2000.

"We're looking forward to meeting and interacting with our existing and potential customers and learning even more about their technology needs," MemberClicks President and CEO Thomas Howard said.

The showcase has expanded its reach this year, adding educational programs geared toward small-staff associations. Since its founding in 1998, MemberClicks has championed small-staff organizations and created Web management solutions specifically targeted to best meet their needs.

"Small-staffs used to be so underrepresented, and we were the first to truly understand their specific needs," Howard said. "We're excited to be able to reach out to them at the showcase."

Representatives from MemberClicks will be available during all expo time slots. The Technology Conference and Expo takes place Feb. 10-12, 2010.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks offers most secure payment processing available with PCI Compliance (printable version)

ATLANTA - SEPT 22, 2009 - MemberClicks, the foremost provider of association management software for small-staff associations, is proud to announce it has met each of the six necessary standards for PCI Compliance. PCI (Payment Credit Industry) Compliance is a set of standards upon which the major credit card companies have agreed to protect personal information and ensure security when transactions are processed using a payment card.

In order to be PCI Compliant, a vendor must:

• Build and maintain a secure network
• Protect cardholder data
• Maintain a vulnerability management program
• Implement strong access control measures
• Regularly monitor and test networks
• Maintain an information security policy

"This is a huge step forward for MemberClicks," Director of Product Experience Kevin Patrick said. "It's so important for our customers' financial information to be secure, and this will ensure our customers won't face fines from credit card companies for not being compliant."

For more information about MemberClicks and PCI Compliance, visit www.memberclicks.com/pci/.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks to offer customized social media consultation and set-up (printable version)

ATLANTA - AUG 6, 2009 - Beginning today, MemberClicks, the leading provider of association management software for small-staff associations, will offer professional social media start-up services.

The service, which will include a one-on-one consultation, Facebook fan page and/or Twitter set-up and a customized content strategy, is optimized for small-staff organizations.

As "social media" becomes a buzzword and companies begin using tools such as Facebook and Twitter for customer service and marketing, associations have begun establishing presences on the sites, also.

"Social media is changing the way companies do business, and associations - even small-staffs - should have the most complete Web presence possible," Social Media Coordinator Shannon Otto said.

MemberClicks announced the service in its August newsletter to customers. This offering will help small-staff associations:

• Realize the potential social media can have on recruiting new members and retaining current ones
• Interact with their members in a more real-time manner
• Promote their cause and establish relationships with industry leaders
• Create a virtual experience for their meetings and events

"Every association is different and has different needs," Otto said. "Not everyone knows where to start with social media, and it can be overwhelming. It's our goal to help them leverage available tools to increase member retention and satisfaction."

For more information, visit www.memberclicks.com/socialmedia

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks kicks off social media initiative with new hire (printable version)

ATLANTA - JUNE 24, 2009 - Do you Twitter? MemberClicks, the foremost provider of association management software for small-staff associations, does. Starting today, Shannon Otto, a recent University of Georgia journalism graduate, will kick off the social media endeavor for the Atlanta-based software company.

Otto will manage and develop content for MemberClicks' Twitter stream and company blog, and also work with the marketing team to develop strategies to increase Web traffic and sales.

"Social media is a great way to reach out to our customers and interact with them on an entirely new level," President Thomas Howard said.

"I'm excited to develop my marketing skills and bring a whole new sense of community to MemberClicks' existing and potential customers," Otto said.

Prior to joining MemberClicks, Otto was an editor for three years at The Red & Black, UGA's independent student-run newspaper. She also worked as an intern at New York-based PR firm Lou Hammond & Associates, the "Rachael Ray" talk show and television cable network VH1.

"Shannon's journalism background brings a new set of skills to MemberClicks, and we're thrilled to have her on board," Howard said.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks introduces referral program to reward loyal customers (printable version)

ATLANTA - JUNE 10, 2009 - MemberClicks appreciates each of its customers, and wants them to know it. Starting today, the association management software company will begin rewarding existing clients for referring new customers. Once a referred organization activates its account, MemberClicks will provide $50 credit to each organization, and a pizza party to the referring group.

"It's our way of showing our appreciation for existing customers who continue to refer us to new organizations," President and CEO Thomas Howard said.

MemberClicks, based in Atlanta, specializes in membership management software for small-staff organizations. Eligible products for compensation include the Membership Module (membership software integrated with an existing Web site) and Membership COMPLETE (membership software and a customized Web site).

"We hope this develops into a great incentive for satisfied customers to refer us to new ones, and we're happy we've found a way to reward their loyalty," Howard said.

For more information, visit www.memberclicks.com/support/referral.html.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.

MemberClicks turns customer ideas into reality, now supports e-check payments (printable version)

ATLANTA - MAY 1, 2009 - After a customer's idea gained popularity on MemberClicks' IDEAs forum, the association management software company has updated its product to allow users to collect e-check payments. MemberClicks has partnered with Coastal Software to offer its customers an additional method of payment collection.

"It's something that's been in demand for awhile now," Vice President of Operations Brandon Wycherley said. "It's much easier than accepting a paper check, and is cheaper than credit card processing."

MemberClicks' IDEAS forum is a popular interactive tool for existing customers to post and vote on new ideas and additions to the product. After the e-check payment idea garnered several favorable votes on the forum, MemberClicks' Product Development team worked with Coastal Software and the software company now offers the service at a minimum cost through the MemberClicks forms.

"We love taking feedback from our customers and turning them into realities," Director of Product Experience Kevin Patrick said.

E-check payment processing is available to all customers, new or existing.

For more information, visit www.memberclicks.com/payment.

ABOUT MEMBERCLICKS - MemberClicks provides refreshing technology experiences to small-staff membership organizations. From public and members-only websites to online membership management and event registration, MemberClicks empowers organizations to save time and sanity. Founded in 1998, MemberClicks works with more than 1,400 organizations throughout North America. For more information, visit www.memberclicks.com or call 1-800-914-2441.